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We take your privacy seriously and we are committed to safeguarding your personal information at WIND RISES WATER SPORTS TRAINING SERVICES L.L.C. (registered office: AL KHABEESI BUILDING PLOT 128-246 - G-02, Trade License 1118837) (hereinafter the “Service Provider”, “we”, “us” or “our”). We value you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.
If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the “Contacts” Section.
The sources of your personal data collected (hereinafter referred to as “Platforms” in this policy) may include without limitation websites operated by the Service Provider under our own domains and web addresses (URLs), including microsites hosted on third-party platforms or social media networks. Personal data may also be collected through electronic communications between you and the Service Provider, including email, messaging applications and other electronic communication channels.
We may collect personal data through mobile applications operated by the Service Provider or our partners, through communications with our customer service channels including telephone calls, chat services, email or messaging applications, and through online or offline registration forms used for event participation, bookings, surveys, promotions or questionnaires.
Information may also be collected through interactions with advertising content relating to our services, through recruitment or job application portals operated by the Service Provider, or through data generated during the provision of services when you participate in events, trainings or other activities.
We may also obtain personal data from third-party sources including social media networks, marketing agencies, promotional partners, registered brokers, publicly available sources, or in connection with business transactions such as acquisitions of other companies. Personal data may also be collected through the use of the Service Provider’s public Wi-Fi network at events or other locations operated by the Service Provider.
This policy does not apply to information collected through websites operated by third parties or through applications, advertising or content that may link to our website but are not operated by the Service Provider.
We use personal data in order to respond to enquiries or expressions of interest made by you regarding our services. Personal data may be received when you subscribe to services, initiate a booking or reservation, register for a training or event, make payments, submit enquiries through our website, social media pages, telephone calls or messaging applications, participate in events organized by the Service Provider, contact our advisors, or express interest through third-party agents.
In connection with such enquiries we may collect personal information including your name, email address, phone number, nationality and the details of your enquiry. In certain cases enquiries may relate to a specific service request, in which case personal data may be processed in order to respond to your request and fulfil our contractual obligations in relation to the requested service.
When you contact our customer service centre, we may also maintain a record of communications including call recordings for the purposes of monitoring and improving customer support.
Once you decide to accept the applicable General Terms and Conditions, we may collect personal data necessary to conclude contractual arrangements. Such information may include your name, passport details, visa information, address, national identification details and contact information.
Your satisfaction is important to us and we may request feedback regarding the services provided. In order to respond to feedback or complaints we may collect personal data including your name, email address, transaction details relating to services you used and any feedback provided by you. This information helps us address concerns and improve our services.
If you prefer not to receive such communications you may opt out using the procedures described in the section “How to Opt Out”.
We may combine information collected about you in order to better understand your interests and preferences and to provide services and communications tailored to those interests. For example, we may inform you about events organized by the Service Provider or provide information regarding offers, promotions or services that may be of interest to you.
In connection with such communications we may use your email address or phone number where you have agreed to receive communications from us. If you prefer not to receive such communications you may opt out as described in the section “How to Opt Out”.
Personal data may be used to support advertising activities related to the Service Provider’s services. We may work with third-party partners to deliver advertising content through various platforms including social media. Such partners may use cookies or similar technologies in order to display advertising based on browsing behaviour or user interests.
We may process personal information where necessary to comply with legal obligations applicable to the Service Provider or where necessary for the establishment, exercise or defence of legal claims.
Personal data may be processed in order to process payments, protect against fraudulent transactions, send payment reminders where necessary and ensure compliance with applicable financial and regulatory requirements.
Where you request not to receive communications relating to offers or services, we may retain limited information such as your name, email address or phone number in order to ensure compliance with your preferences.
When you visit our website or use our services we may automatically collect certain technical information relating to your device, browsing behaviour or interaction with our services. Such information may include browser type, operating system, IP address, usage data, traffic data and other technical information collected through cookies or similar technologies.
Cookies are small data files stored on your device which allow websites to recognize returning users, remember preferences and improve website functionality. Similar technologies such as web beacons or tracking pixels may also be used to measure the effectiveness of communications and understand how users interact with our website.
Such information is generally statistical in nature and helps us improve our services, understand website usage patterns, personalize user experience and maintain security of our systems.
We may receive information about you from third parties including marketing partners, referral partners or agents who may introduce you to our services. Such information may also be received where individuals refer you to our services or loyalty programs.
You may remove your name from marketing communications by sending an email to hello.dubai@windrises.com with the subject line “Opt-Out” or by contacting us using the details provided in the “Contacts” Section.
Personal information may be shared with affiliated companies of the Service Provider where necessary to provide services, process payments, manage bookings, understand customer preferences and conduct activities described in this policy.
We may also engage carefully selected third-party service providers including IT service providers, cloud service providers, marketing partners, payment processors and professional advisers such as legal, accounting or insurance consultants. These parties may access personal information where necessary to perform services on our behalf.
Personal information may also be disclosed where required by law or where necessary to comply with legal processes, regulatory obligations or requests from governmental authorities.
In the event of a merger, restructuring, sale of assets or similar corporate transaction, personal data held by the Service Provider may be transferred as part of such transaction.
Personal information may be transferred and processed outside the country in which it was collected, including in jurisdictions that may have different data protection standards. Where such transfers occur we take reasonable steps to ensure that appropriate safeguards are implemented to protect personal data.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services, fulfilling contractual obligations and complying with legal or regulatory requirements. Personal data may be retained for longer periods where required for legal claims, dispute resolution or compliance with applicable law. When personal data is no longer required it will be securely deleted or anonymized.
The security of your personal data is important to us. We implement appropriate technical and organizational measures to protect personal data from unauthorized access, accidental loss, misuse, alteration or disclosure. Personal information is stored on secure servers and access to such information is restricted to employees or service providers who require access for legitimate operational purposes. Confidentiality obligations apply to personnel handling personal data and secure communication channels are used for the transmission of sensitive information.
Where applicable laws grant such rights, individuals may have certain rights regarding their personal data including the right to request access to personal data held by the Service Provider, request correction of inaccurate information, request restriction of certain types of processing, request deletion of personal data in certain circumstances, object to specific types of processing or request transfer of data to another service provider where technically feasible.
Requests relating to personal data may require verification of identity before they can be processed. In certain cases requests may not be fully granted where legal obligations require retention of data or where disclosure may affect the rights of other individuals.
This Privacy Policy may be updated from time to time. Continued use of our services after updates are published constitutes acceptance of the revised policy. The most recent version will always be available on our website.
If you have any questions regarding this Privacy Policy or the processing of personal data, you may contact us using the following details: